Frequently Asked Questions

Here are some of the frequently asked questions we get:

1. Where is the best thing to start documenting?

We always recommend starting with a process your team frequently performs. Document processes that you can delegate to team members. Anything that is repeatable is a good candidate for a handbook page.

2. What do I do if I need to have the same information in many handbook pages?

Extract that chunk of information and make it its own handbook page, then you can reference it and link to it from all the pages that mention it. That way, if you need to update those instructions, you only need to do it in one place.

3. What are some tips to follow when creating a handbook page?

Refer to our best practices.

4. How does the monthly subscription work, and what happens if I upgrade or downgrade my plan?

When you create your account with GoHandbooks, you get your first month for free. The day of the month that you create your account will be your monthly invoicing day. At the end of your first cycle, your credit card will be charged for your plan's rate to cover the next month of service. Each month thereafter, you'll be charged for your monthly subscription.

If you created your account on the 21st of the month, then you'll be billed on the 21st of each month going forward. If you created your account on the 29th, 30th, or 31st of a month, since not all months have these dates, then we'll use the 1st of the following month as your monthly billing date.

Upgrading your plan: If you upgrade your plan, the new pricing will only start on your next bill. For example, your monthly billing day is the 21st, and you upgrade your plan on the 5th of the following month, you'll only start paying for the new plan on the 21st of that month (so in 16 days).

Downgrading your plan: In order to downgrade your plan, you'll need to make sure that you account fits the profile conditions in terms of number of users and number of pages. So you might need to remove members and/or delete pages. As long as the criteria is met, the system will let you downgrade your plan and the new pricing will take effect on your next bill. For example, your monthly billing day is the 21st, and you downgrade your plan on the 5th of the following month, you'll only start paying for the new plan on the 21st of that month (so in 16 days).

5. Is my information safe and private?

Yes, your information is fully private and safe with us. We prioritize the security and privacy of your data by implementing industry-leading security practices and protocols.

Here’s how we ensure the protection of your information:

  1. Authentication and Authorization: We use robust authentication mechanisms to ensure that only authorized users can access their accounts. This includes multi-factor authentication (MFA) to add an extra layer of security.
  2. Data Encryption: All data in transit is encrypted using advanced encryption standards (AES-256). This ensures that your information is secure from unauthorized access.
  3. Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments to identify and address potential security risks.
  4. Secure Software Development Lifecycle (SDLC): Security is integrated into every phase of our development process. Our team follows secure coding practices to prevent common vulnerabilities, such as SQL injection and cross-site scripting (XSS).
  5. Access Controls: We implement strict access controls to ensure that only authorized personnel have access to sensitive information. Role-based access controls (RBAC) are in place to limit access based on the user’s role and responsibilities.
  6. Data Backup and Recovery: Regular data backups are performed to ensure that your information is not lost and can be recovered in case of any unforeseen events.
  7. Security Measures:
    • Security Updates: We ensure that our platform is always up-to-date with the latest security patches and updates.
    • Security Modules: We use essential security modules that provide various security-enhancing configurations and control access to content on a per-user or per-role basis.
    • HTTPS: Our site uses HTTPS to secure the communication between your browser and our servers, ensuring data integrity and confidentiality.

By adhering to these best practices, we ensure that your information remains secure and private at all times. Your trust is our top priority, and we are committed to maintaining the highest standards of security.

If you have any further questions or concerns about the safety and privacy of your information, please don't hesitate to contact us.